First, check if an error occurred and navigate here for additional details, then, make sure that the funds were deducted from your card/account, also check bellow the expected waiting times for the individual payment providers:
- Interac e-transfer: 10 minutes tops on rare cases can go up to 60 minutes.
- Mastercard / Visa: lightning fast - under 60 seconds,
- Interac Online: lightning fast - under 60 seconds,
- Paysafecard: lightning fast - under 60 seconds,
- Instadebit: between 2 and 6 hours,
To ensure that the deposit was successful, please refresh your page to guarantee that the funds are there.
To help us to solve the issue, please provide us a copy of the transaction (bank statement, online bank payment confirmation or receipt) then we will be able to investigate it with the payment provider what was the cause for the issue/delay.