MoPlay is an advocate of Sensible Play.
We are committed to providing the fairest and safest environment for our customers, creating the best possible experience.
Some customers may need our support to ensure their experience remains sensible. That's why we offer a range of proactive measures. You will be able to find further information at our Responsible Gambling page.
If you feel like you’re not enjoying your gambling experience anymore, please speak with us by clicking on our Chat facility. MoPlay’s Solutions team are available 7 days a week, between 7am – 12am.
Our Solutions team receive appropriate information and annual training in responsible provision of gambling and gambling products. We are also trained to better identify potential problem gambling behaviour and guide customers where to find help.
We therefore perform routine checks to see if the amounts you used with us are something you can comfortably afford. We may want to call you and discuss this with you. In the case that we are unable to reach you, we may temporarily restrict your account.