You will not be able to withdraw your funds unless your account has been fully verified. We aim to inform our customers of the documents we require to complete the account verification if the account has not been verified.
You may be asked to provide documentation for other reasons, i.e. to confirm the origin of the funds you have used with us. We usually contact our customers to clarify the reasons and inform them what is required.
If you need any help, please contact our Solutions team.