Once processed, bank transfer withdrawals can take 3-5 working days, withdrawals to e-wallets up to 24 hours and withdrawals to credit/debit cards up to 5 working days. If your withdrawal hasn't arrived after that time (don't count public holidays or weekends), then please contact us via email or chat. You'll need a screenshot or photo of your bank statement showing all transactions from the moment you requested your withdrawal until the current date.
A few other points to keep in mind:
• Withdrawals may take longer for reasons outside of our control.
• Bank holidays will also add another day to the withdrawal time due to being non-bank working days.
• It is not possible to make a withdrawal request to a payment method which has not been used to deposit.